Frequently Asked Questions

If you have questions or concerns, please feel free to contact us via the web.

  1. Why is my policy transferring over to Arrowhead Automotive from Zurich Agency Services?
  2. Who is Arrowhead Automotive?
  3. When does this take place?
  4. Will my claims be handled differently?
  5. How do I handle a service request?
  6. Will my carrier change?
  7. Will my billing process change?
  8. How will this transition to Arrowhead Automotive benefit me?
  9. What is going to happen to my policy?
  10. What if I have further questions?
Why is my policy transferring over to Arrowhead Automotive from Zurich Agency Services?

Zurich is no longer offering property & casualty insurance to franchised dealers in certain states, and will transfer the policy servicing rights to Arrowhead Automotive (with the exception of any Unicover® package policies).  Zurich and Arrowhead have worked together in similar ways in other insurance lines, whereby Arrowhead assumed the day-to-day aspects of various programs. That’s why Zurich has once again chosen Arrowhead, a national agency that can deliver a seamless transition for their policyholders



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Who is Arrowhead Automotive?
Headquartered in Overland Park, KS, Arrowhead Automotive provides products and services exclusively to businesses operating in dealerships, automotive repair, and automotive services.  Our sales and service professionals are located throughout the U.S. and have the unique experience and knowledge to thoroughly evaluate the needs of your business.  Our influential relationships with top insurance companies and industry organizations allow our agency to provide unrivaled, personalized solutions. Arrowhead Automotive is a division of Arrowhead General Insurance Agency, Inc., a national insurance program manager for commercial, personal and specialty products, with over $1 billion written premium under management.

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When does this take place?
Policy servicing is effective immediately.

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Will my claims be handled differently?
No, your claims handling will remain exactly as it is now, handled by your carrier.

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How do I handle a service request?

For immediate needs, such as requests for certificates of insurance, auto ID cards, and vehicle changes, please go to our website, www.ArrowheadYZ.com, for self- service. You can also call our Customer Service Center at 888.240.8803, or email your request to AMServiceCenter@ArrowheadGrp.com.



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Will my carrier change?
No, your carrier will remain the same throughout your policy term. At policy renewal time, Arrowhead’s representatives will contact you to begin the process.


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Will my billing process change?
Your billing plan will also remain the same throughout your current policy term.

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How will this transition to Arrowhead Automotive benefit me?

Dealer policyholders will benefit from the following 4 key elements:

1.  Dedicated industry expertise

a.       Agency management – decades of experience working with Dealer- focused carriers and agencies

b.       Automotive experience – sales, account handling, and customer service by dedicated teams focused on automotive related industries

c.       Unwavering industry commitment – continued involvement with carrier relationships spanning 25+ years in automotive risks

 

2.  Cutting-edge service technology

 

a.       Arrowheadyz.com – online service requests via website forms

b.       YouZoom 24/7 – on demand and self-service access to certificate issuance, vehicle ID card printing, and policy viewing

c.       E-Doc Delivery – electronic copies of policies and endorsements for secure viewing and ease of access to approved dealership personnel

 

3.  Extensive Portfolio of Carrier Appointments

 

a.       National footprint – array of carrier relationships that can handle multi-state, multi-location dealerships

b.       Regional focus – a vast network of regional and state specific carriers to write unique dealership risks

c.       60+ Carriers – wide ranging products available, including Workers’ Compensation, Dealer Open Lot, EPLI, and Cyber Liability

 

4. Specialized Risk Management

 

a.       Loss prevention resources – select offerings from carriers to meet unique dealership exposures 

b.       Claims handling expertise – in-house claims experience in dealership settings, including ASE certified mechanic claims backgrounds

 

c.       Special Service Plans – advocates on your behalf to help navigate the claims experience

 



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What is going to happen to my policy?
Nothing will change, except who services and handles your policy.  Billing plans and claims handling will remain the same, with your same carrier handling both directly with you.  Prior to the policy renewal, Arrowhead Automotive representatives will walk you through the renewal process.

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What if I have further questions?

Please feel free to call our Customer Service Center at 888.240.8803, or email your questions to AMServiceCenter@ArrowheadGrp.com.



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